Description
In general, customers have their own criteria for a problem. Therefore, it is important to understand the symptom and status well enough by asking the customer about his/her concerns carefully. To systemize all the information for the diagnosis, prepare the interview sheet referring to the interview points.
In some cases, multiple conditions that appear simultaneously may cause a DTC to be detected.
Interview sheet sample
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Interview sheet |
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Customer name |
MR/MS |
Registration number |
Initial year registration |
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Nissan Sentra Vehicle type |
VIN |
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Storage date |
Engine |
Mileage |
Mile (km) |
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Symptom |
□The steering wheel position (center) is in the wrong position. |
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□Warning lamp turns on. |
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□Noise □Vibration |
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□Others ( ) |
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First occurrence |
□Recently □Others ( ) |
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Frequency of occurrence |
□Always □Under a certain conditions of □Sometimes (time(s)/day) |
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Climate conditions |
□Irrelevant |
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Weather |
□Fine □Cloud □Rain □Snow □Others ( ) |
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Temperature |
□Hot □Warm □Cool □Cold □Temperature [Approx. °F (°C)] |
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Relative humidity |
□High □Moderate □Low |
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Road conditions |
□Urban area □Suburb area □High way □Mountain road (uphill or down hill) □Rough road |
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Operation conditions, etc. |
□Irrelevant □When engine starts □During idling □During driving □During acceleration □At constant speed driving □During deceleration □During cornering (right curve or left curve) □During steering |
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Other conditions |
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Memo |
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Work FlowComponent Parts
Automatic Air Conditioner System
Component Parts Location
Component Parts
Location
No.
Component
Function
1 ...
Dtc Description
DTC Description
DTC DETECTION LOGIC
DTC No.
CONSULT screen terms
(Trouble diagnosis name)
DTC detection condition
...
Confirmation Procedure
Confirmation Procedure
PRECONDITIONING
If “Confirmation Procedure” has been
previously conducted, always place the ignition switch OFF and wait
at least 10 seconds before conducting the next test.
>&g ...