Toyota Camry Owner's Manual (2023): Safety Connect

Safety Connect is a subscription-based telematics service that uses Global Positioning System (GPS) data and embedded cellular technology to provide safety and security features to subscribers.

By using the Safety Connect service, you are agreeing to be bound by the Telematics Subscription Service Agreement and its Terms and Conditions, as in effect and amended from time to time, a current copy of which is available at Toyota.com in the United States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada. All use of the Safety Connect service is subject to such then-applicable Terms and Conditions.

■ System components

1. Microphone
2. LED light indicators
3. "SOS" button

■ Services

Subscribers have the following Safety Connect services available:

• Automatic Collision Notification*
  Helps drivers receive necessary response from emergency service providers.
• Stolen Vehicle Location
  Helps drivers in the event of vehicle theft.
• Emergency Assistance Button
  Connects drivers to response-center support.
• Enhanced Roadside Assistance
  Provides drivers various on-road assistance.

*: U.S. Patent No. 7,508,298 B2

■ Subscription

After you have signed the Telematics Subscription Service Agreement and are enrolled, you can begin receiving services.

A variety of subscription terms are available for purchase. Contact your Toyota dealer, call the following appropriate Customer Experience Center or push the "SOS" button in your vehicle for further subscription details.

• The United States
  1-800-331-4331
• Canada
  1-888-869-6828
• Puerto Rico
  1-877-855-8377

■Safety Connect Services Information

• Phone calls using the vehicle's Bluetooth technology will not be possible when Safety Connect is active and in use.
• Safety Connect is available beginning Fall 2009 on select Toyota models (in the contiguous United States only). Contact with the Safety Connect response center is dependent upon the telematics device being in operative condition, cellular connection availability, and GPS satellite signal reception, which can limit the ability to reach the response center or receive emergency service support. Enrollment and Telematics Subscription Service Agreement are required. A variety of subscription terms are available; charges vary by subscription term selected and location.
• Automatic Collision Notification, Emergency Assistance and Stolen Vehicle Location are available in the United States, including Hawaii and Alaska, Puerto Rico and Canada, and Enhanced Roadside Assistance are available in the United States, Puerto Rico and Canada.
• Automatic Collision Notification, Emergency Assistance, Stolen Vehicle and Enhanced Road Assistance are not available in the U.S. Virgin Islands.

  For vehicles first sold in the U.S. Virgin Islands, no Safety Connect services will function in or outside the U.S. Virgin Islands.

• Safety Connect services are not subject to section 255 of the Telecommunications Act and the device is not TTY compatible.

■Languages

The Safety Connect response center will offer support in multiple languages.

The Safety Connect system will offer voice prompts in English, Spanish, and French. Please indicate your language of choice when enrolling.

■When contacting the response center

You may be unable to contact the response center if the network is busy.

Safety Connect LED light Indicators

When the engine switch is turned to IGNITION ON mode, the red indicator light comes on for 2 seconds then turns off. Afterward, the green indicator light comes on, indicating that the service is active.

The following indicator light patterns indicate specific system usage conditions:

• Green indicator light on = Active service
• Green indicator light flashing = Safety Connect call in process
• Red indicator light (except at vehicle start-up) = System malfunction (contact your Toyota dealer)
• No indicator light (off) = Safety Connect service not active

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